LIVING / Merida Emergency Numbers

Merida Emergency Numbers

Merida Emergency Numbers

18 July 2017 LIVING 24

Awhile ago, friends of ours had a medical emergency in the middle of the night and had no idea who to call. We ourselves have needed to report something unusual on the street (in our case, an alarm system that refused to shut down) and did not know how to contact the police. The number in our Paginas Amarillos (Yellow Pages) wasn’t correct. And frankly, even when we are not rushed or in a panic, we find the Paginas Amarillos puzzling at best. When you are hurt or in trouble or just plain annoyed, but you don’t know the language, information you may need is a lot harder to find.

So here are the emergency numbers you might need to know!


General Emergency: 113

Red Cross (Cruz Roja) Ambulance: 065 or 924-9813 (free ambulance)

Green Angels Roadside Assistance: 983-1184

Ayuntatel (Merida Citizen's Line): 924-4000 or 070

Merida Police Department: 942-0060

Merida Fire Department: 924-9242 or 923-2971

TaxiMetro: 982-7575

Taxi Santa Ana (24 hours): 928-5600

English speaking Taxi Drivers:

  • Simon at 999-241-8917
  • Mario at 999-353-1724
  • Roberto Lara at 999-960-1746

Where To Catch the Bus in Merida and How To Take The Bus

CMA Hospital: Calle 54 y Perez Ponce, (near WalMart) – 926-2111

CEM Hospital: Calle 60 and Ave. Colon (near Hyatt Hotel) – 920-4040

Star Medica Hospital: Calle 26 #199 x 15, Fracc. Altabrisa (near Altabrisa shopping center) 999-930-2880 (ext. 5 for emergencies)

Clinica de Merida Hospital: Ave. Itzaes, (near the Donde circle) 999-925-4508 (they have their own ambulance service)

Doctor Who Makes House Calls: Dr Rebas at 999 172-4772 (Speaks English. Charges $500 pesos)

Alfa Ambulance Service (serves Star Medica) ‐ 924‐1322

Sami Ambulance Service (serves Star Medica)‐ 925‐4048

Official Translator in Merida: Pilla Marcin de Azarcoya, (999) 944-9517 or (999) 920-2011

Alcoholics Anonymous in Merida (in English):

24-Hour Vets:
Tony or Nelson – 044-999-156-9806
Jose or Sandra – 044-999-900-9445
Animal Rescue: AFAD – 044-999-947-6319 or 044-999-152-0949 (both cel phones)

CFE (Electricity): 071

JAPAY (Water): 930-3450

Telmex (Phone): 01-800-123-0000


Emergency on cell phone (Telcel): 113

Fire Department: 116 or 969 935-0130

Cruz Roja/ Red Cross Ambulance: 969 935-1624

Police: 969 935-0026

Taxi: 969 935-0198

Green Angels (Emergency Road Service): 078

Ayuntamiento/City Hall: (969) 103-6000

Centro de Salud (Health Center): 969-935-0053

Centro Medico Americano (Medical Services): 969-935-0769

Vets Akita: 969 935 2547

CFE (Electricity): 071

Smapap (Water): 969 935 3669

Telmex: 01-800-123-0000

As always, we welcome your comments. If you have any numbers you think should be added to this list, let us know.


  • Working Gringos 16 years ago

    We'd avoid Eukanuba, as it is one of the brands involved in a massive pet food recall.

    See this link for a press release and the list of affected brands:

  • drew 16 years ago

    I hate to further encourage this tangent, but speaking of dog food... I am a recent arrival in Merida, with my French Bulldog Claude, and I was wondering if anyone has seen any Science Diet dog food. Ive been searching w/o any success, might have to make a switch to Eukanuba.

  • Zoe 16 years ago

    The vets carry or can get Royal Canin food. I think Dr. Lara(999-145-8700) just south of the Gran Plaza (shopping mall) does and the superb Dr. Carmen Enriquez 969-935-2547 by the municiple bldg. in Progreso does for sure.

  • Lorena Pacheco 16 years ago


    I'm Lorena, I'm 30 and although I'm Mexican I'm a "stranger in this land". I'm from Mexico City though I've came to Mérida to "enjoy my parents' retirement" some two months ago. I've found it a bit difficult to find my way around. I'd like to get in touch with you. I'm an English and Spanish language teacher and a tourist guide (or at least I was in Mexico city!) so anything I can help with, you can count on me! In another topic you mentioned you knew "somebody" who sold you Royal Canine food, I've got a big problem: I've got 4 dogs all over 7 years old and a "senior" cat as well. They all moved to Merida as well! I just couldn't live without them. They all need special food for "senior" dogs and "senior castrated" cat. I would like to know wether you could help me out to get in touch with this royal canine salesman because It's been a mess trying to find this food here!

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